Reports to: Hire Desk Sales Manager Location: Crawley, RH10 9TU

The Role
To be responsible for the hire out of a full range of broadcasting equipment to clients and provide advice to them on “best fit” solutions for their broadcasting and production requirements.

Key Responsibilities

• Maximise all sales opportunities by providing high levels of customer service in all areas including answering phones promptly, handling queries and orders efficiently and accurately
• Explore new business opportunities whilst maintaining good business relationships with existing clients and all details updated to relevant CRM system.
• Providing a quick and accurate quote response to ‘best fit’ solutions for the customer’s operational needs
• Taking of orders, processing and following them through to completion
• Arranging delivery and collection of orders in accordance with the customer’s requirements
• Working together as a team, and liaising with all departments to ensure complete customer satisfaction for each hire
• If necessary, sourcing and hiring in additional equipment to satisfy the customer
• Processing all input to IT system and paperwork relating to all aspect of the hire job
• Keeping operations informed of any repairs and maintenance so that future business is not impacted
• Maintaining and having an interest in production, the broadcast and live events industry and relevant product knowledge
• Working as part of a team and helping to solve the customer’s problem/concern

You:
Essential

• Highly self-motivated, team player that thrives in a challenging and demanding environment
• Deadline driven, with high standards of accuracy
• Strong organisational and administration skills to effectively manage hire contracts, be able to identify problems, assess and resolve them
• Ability to learn and understand an extensive range of hire equipment (technical specifications and applications)
• Good literacy, numeracy and computer skills
• Exceptional level of customer service in all areas
• A confident, professional and outgoing manner to be able to deal with customers at all levels
• Confidence in your ability and have a passion for selling/account management
• An excellent telephone manner and the ability to build rapport with customers

• Experience of working in the broadcast sector and hire/rental department

The role operates on a shift basis between the hours of 8:00 am to 7:00 pm, Monday to Friday

This is an excellent opportunity to work within a fast paced technology led industry with a competitive salary based on qualifications and experience. A great Company pension, 20 days annual leave increasing up to 25 days, private medical, life insurance, free parking.

Please note only applicants who are already eligible to live and work in the UK without the need of visa sponsorship can be considered.

Reports to: CTO Location: Crawley, RH10 9TU

The Role
This is a great opportunity for a graduate engineer to join our growing projects team based at our head office in Crawley. We are planning our new generation of systems using a combination of off-the-shelf and custom-built components to enable us to build future-ready systems that production companies will love to use and which are scalable, fast to deploy and cost effective. To make this a reality we are looking for an enthusiastic graduate engineer who would like to grow their skills as we grow our business.


Key Responsibilities

• Work with the CTO, other specialist base engineers (eg Audio and/or RF) to help build be-spoke flyaway systems
• Learn to build and programme the system as designed in an accurate and timely fashion to meet or exceed the client’s needs and expectations
• Help test systems to ensure fit for purpose and ready for work
• Work Onsite to provide engineering and operational support as required (may involve long unsociable hours, weekend working and be located in any part of the world)

Person Specification

• Graduate or similar qualification in electronic, communication or broadcast engineering Knowledge of IP networks would be welcome
• Highly self-motivated, team player that thrives in a challenging and demanding environment
• Knowledge and understanding of the extensive range of broadcast equipment (technical specifications and applications) that the projects team uses regularly
• Highly self-motivated, team player that thrives in a challenging and demanding environment
• Deadline driven, with high standards of accuracy
• Good organisational and people skills
• Good literacy, numeracy and computer skills (Microsoft office and Visio)
• Ability to identify problems, assess and resolve them
• Good literacy, numeracy and computer skills (Microsoft office)
• A confident, professional and outgoing manner to be able to deal with customers at all levels
• Willingness to work away from home as required

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected.

Reports to: CTO Location: Crawley, RH10 9TU

The Role
This is a great opportunity for an experienced projects engineer to join our growing projects team based at our head office in Crawley. We are planning our new generation of systems using a combination of off-the-shelf and custom-built components to enable us to build future-ready systems that production companies will love to use and which are scalable, fast to deploy and cost effective. Leading the engineering effort to build this next generation of services will be your key focus in this role making it an interesting and exciting time to join.


Key Responsibilities

• Work with the CTO, other specialist base engineers (eg Audio and/or RF) and the hire desk to create bespoke quotes based on the clients requirements
• Prepare detailed system drawings to customers desired workflow and equipment choices balancing appropriately the desired level of redundancy, the need to consider weight, effectiveness and the cost of the proposed solution
• Where required, discuss the proposed requirements and solutions with the customer to ensure that PBH fully understands and reflects their needs in the proposed solution and articulates the PBH proposal effectively to the customer to demonstrate PBH credibility and experience as assets in winning the work
• Build and programme the system as designed in an accurate and timely fashion to meet or exceed the client’s needs and expectations
• Test systems to ensure fit for purpose and ready for work
• Work Onsite to provide engineering and operational support as required (may involve long unsociable hours, weekend working and be located in any part of the world)

Person Specification

• Experience in broadcast project engineering in both HD and UHD
• Experience and knowledge of IP networks and equipment in the broadcast world with additional experience with remote production applications and delivery
• Knowledge and understanding a range of broadcast equipment (technical specifications and applications)
• Highly self-motivated, team player that thrives in a challenging and demanding environment
• Deadline driven, with high standards of accuracy
• Good organisational and administration skills to effectively manage hire contracts, be able to identify problems in a timely fashion, assess and resolve them
• Good literacy, numeracy and computer skills (Microsoft office and Visio)
• Exceptional level of customer service in all areas
• A confident, professional and outgoing manner to be able to deal with customers at all levels
• Willingness to work away from home as required

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected.

Reports to: IT Manager Location: Crawley, RH10 9TU

Purpose of Role
The IT Technician will work alongside and report to the IT Manager assisting in day-to-day support tasks as well as getting involved in projects.


Key Responsibilities

• Day-to-day support for hardware and software
• Maintenance tasks on laptop, desktops and servers
• Testing and advising about new technology
• Becoming involved in new and ongoing projects to improve and develop the company systems
• Installation and setup of new hardware and software
• Fault finding
• Ensuring all new and current IT hardware/software records are recorded correctly and maintained
• Able to work under pressure to meet deadlines
• Organising work load effectively and maintaining records as required.
• A willingness to work out of hours if and when required for new installations or projects
• Following IT Procedure in setup of new equipment and software
• Create documentation and user instructions
• Undertaking any other general IT Support issues as and when required

Person Specification
This role is ideally suited to someone with experience in a similar role with an IT related qualification and a minimum of 2 years relevant experience.

• A team player but also someone who uses their initiative when necessary and can work on their own
• High interest in IT and learning how systems/software/hardware work
• Self-motivated, with the ability to solve problems
• Good interpersonal skills and can work well with people at all levels
• Excellent communication skills, fluent in written and oral English
• Local to the Crawley area, preferably a car driver/owner due to the office location

Good PC troubleshooting and technical skills including some knowledge of:-
Windows 7 & 10, Office 2016, Windows Server 2008r2,2012r2,2016 Active Directory, Exchange 365, Basic Network infrastructure with exposure to Cisco and Watchguard, Panda Security and Management, Ringcentral

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected.