Client Account Executive - Sales


Reports to: Client Account & Hire Desk Manager
Location: Units 8 & 9, The Brunel Centre, Newton Road, Crawley RH10 9TU


Purpose of Role

As Client Account Executive – Sales, you will maximise sales opportunities and maintain long terms relationships with clients. You will be responsible for the hire out of a full range of broadcasting equipment to clients and provide advice to them on “best fit” solutions for their broadcasting and production requirements.

Duties of the Client Account Executive - Sales

  • Maximise sales by providing high levels of customer service in all areas including answering phones promptly, handling queries and orders efficiently and accurately
  • Explore new business opportunities whilst maintaining good business relationships with existing clients
  • Build and manage client business plans and attend client meetings
  • Providing a quick and accurate quote response to ‘best fit’ solutions for the customer’s operational needs
  • Taking of orders, processing and following them through to completion
  • Arranging delivery and collection of orders in according with the customer’s requirements
  • Liaising as appropriate with all departments to ensure complete customer satisfaction for each hire
  • Ensuring that all opportunities to maximise sales to a customer are attained
  • Ensuring that all products hired to customers are correct, in good condition, have been properly tested, etc.
  • If necessary, sourcing and hiring in additional equipment to satisfy the customer
  • Processing all input to IT system and paperwork relating to all aspect of the hire job
  • Keeping operations informed of any repairs and maintenance so that future business is not impacted
  • Maintaining and having an interest in production, the broadcast and live events industry and relevant product knowledge

Person Specification
Essential

  • Experience of managing major national accounts at head office level
  • Highly self motivated
  • Deadline driven, with high standards of accuracy
  • Strong organisational skills to effectively manage hire contracts, be able to identify problems, assess and resolve them
  • Ability to learn and understand an extensive range of hire equipment (technical specifications and applications)Good literacy, numeracy and computer skills
  • Exceptional level of customer service in all areas
  • A confident, professional and outgoing manner to be able to deal with customers at all levels
  • Confidence in your ability and have a passion for sellingA full clean driving license
  • Account Management experience
  • Presentation Skills
  • Telephone-based sales and customer facing service experience
  • An excellent telephone manner and the ability to build rapport with customers
  • Strong administration skills

Desirable

  • Two years experience working in the broadcast or technology sector and hire/rental department would be ideal but not essential

 

DISCLAIMER:The principle duties set out above are not exhaustive or exclusive to the position. You will be required to undertake other duties that are appropriate to the position and character of work as reasonably expected of you including opportunities to develop yourself and gain field experience.  The company reserves the right to review and update the job description to reflect any changes to  the position. Staff will be consulted about any significant permanent changes in the duties and responsibilities.

If you would like to be considered for this role please email us, attaching your CV to This email address is being protected from spambots. You need JavaScript enabled to view it.

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  • Our Branches

    London Office

    • Head Office
      Unit 8-9, The Brunel Centre
      Newton Road, Crawley
      RH10 9TU
      United Kingdom
    • Tel: +44 (0) 1293 651 300
      Fax: +44 (0) 1293 651 301
      24Hour Line: +44 (0) 7623 974597
      Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Our Branches

    Manchester Office

    • Unit D7, Taylor Business Park
      Risley, Warrington
      WA3 6BL
      United Kingdom
    • Tel: +44 (0)161 667 2620
      Fax: +44 (0)161 667 2621
      24Hour Line: +44 (0)161 667 2620
      Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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