Client Account Executive - Telesales


Reports to: Managing Director
Location: Units 8 & 9, The Brunel Centre, Newton Road, Crawley RH10 9TU


Purpose of Role

As Client Account Executive – Telesales, telemarketing and outbound calls are key to the role. You will maximise sales opportunities and maintain long terms relationships with clients. You will be responsible for contacting prospective clients to highlight and secure business in hiring out of a full range of broadcasting equipment and with relevant business and engineering support, provide advice to them on “best fit” solutions for their broadcasting and production requirements.

Duties of the Client Account Executive - Telesales

  • Explore and secure new business opportunities via the utilisation of the CRM system alongside research for new targets
  • Maintaining good business relationships with existing clients
  • Maximise sales by providing high levels of customer service in all areas including answering phones promptly, handling queries and orders efficiently and accurately
  • Build and manage client business plans
  • With the Hire Desk, providing a quick and accurate quote response to ‘best fit’ solutions for the customer’s operational needs
  • With the Hire Desk, taking of orders, processing and following them through to completion
  • Working closely with the Business Development Manager, as well as the Hire Desk to ensure complete customer satisfaction
  • Arranging delivery and collection of orders in according with the customer’s requirements
  • Liaising as appropriate with all departments to ensure complete customer satisfaction for each hire
  • Ensuring that all opportunities to maximise sales to a customer are attained
  • Ensuring that all products hired to customers are correct, in good condition, have been properly tested, etc.
  • If necessary, sourcing and hiring in additional equipment to satisfy the customer
  • Processing all input to IT system and paperwork relating to all aspect of the hire job
  • Keeping operations informed of any repairs and maintenance so that future business is not impacted
  • Maintaining and having an interest in production, the broadcast and live events industry and relevant product knowledge

Person Specification
Essential

  • Telemarketing experience/telephone-based sales service experience
  • Highly self-motivated
  • CRM system experience, including Salesforce
  • Deadline driven, with high standards of accuracy
  • Strong organisational skills to effectively manage hire contracts, be able to identify issues, assess and resolve them
  • Ability to learn and understand an extensive range of hire equipment (technical specifications and applications)
  • Good literacy, numeracy and computer skills
  • Exceptional level of customer service in all areas
  • A confident, professional and outgoing manner to be able to deal with customers at all levels
  • Confidence in your ability and have a passion for selling
  • Account management experience
  • Presentation skills
  • An excellent telephone manner and the ability to build rapport with customers
  • Strong administration skills

Desirable

  • A minimum of two years’ experience working in telesales and or telemarketing
  • Broadcast or technology sector and hire/rental department would be ideal, but not essential

 

DISCLAIMER:The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected. Job descriptions should be regularly reviewed to ensure they are an accurate representation of the post.


If you would like to be considered for this role please email us, attaching your CV to This email address is being protected from spambots. You need JavaScript enabled to view it.

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    • Head Office
      Unit 8-9, The Brunel Centre
      Newton Road, Crawley
      RH10 9TU
      United Kingdom
    • Tel: +44 (0) 1293 651 300
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