IT Support Technician

Reports to: IT Support Manager
Location: Units 8 & 9, The Brunel Centre, Newton Road, Crawley RH10 9TU

Purpose of Role

The IT Technician will work alongside and report to the IT Support Manager assisting in day-to-day support tasks as well as getting involved in projects.

Key responsibilities

  • Day-to-day support for hardware and software
  • Maintenance tasks on laptop, desktops and servers
  • Testing and advising about new technology
  • Becoming involved in new and ongoing projects to improve and develop the company systems
  • Installation and setup of new hardware and software
  • Fault finding
  • Ensuring all new and current IT hardware/software records are recorded correctly and maintained
  • Able to work under pressure to meet deadlines
  • A willingness to work out of hours if and when required for new installations or projects
  • Following IT Procedure in setup of new equipment and software
  • Create documentation and user instructions
  • Undertaking any other general IT Support issues as and when required

Person Specification

  • A team player but also someone who uses their initiative when necessary and can work on their own
  • High interest in IT and learning how systems/software/hardware work
  • Deadline driven, with high standards of accuracy
  • Self-motivated, with the ability to solve problems
  • Good interpersonal skills and can work well with people at all levels
  • Excellent communication skills, fluent in written and oral English
  • Local to the Crawley area, preferably a car driver/owner due to the office location
  • Good PC troubleshooting and technical skills including some knowledge of:-
- Windows 7 & 10
- Office 2016
- Windows Server 2008r2 & 2012r2
- Active Directory
- Microsoft Exchange 2010-2013
- Salesforce CRM
- Basic Network infrastructure with exposure to Cisco and Watchguard
- Panda Security and Management
- Ringcentral


  • This role is ideally suited to someone with experience in a similar role with an IT related qualification and a minimum of 2 years relevant experience


DISCLAIMER:The principle duties set out above are not exhaustive or exclusive to the position. You will be required to undertake other duties that are appropriate to the position and character of work as reasonably expected of you including opportunities to develop yourself and gain field experience.  The company reserves the right to review and update the job description to reflect any changes to  the position. Staff will be consulted about any significant permanent changes in the duties and responsibilities.

If you would like to be considered for this role please email us, attaching your CV to This email address is being protected from spambots. You need JavaScript enabled to view it..

Due to the number of applications, you will only be contacted if you are short-listed for the next stage

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  • Our Branches

    London Office

    • Head Office
      Unit 8-9, The Brunel Centre
      Newton Road, Crawley
      RH10 9TU
      United Kingdom
    • Tel: +44 (0) 1293 651 300
      Fax: +44 (0) 1293 651 301
      24Hour Line: +44 (0) 7623 974597
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  • Our Branches

    Manchester Office

    • Unit D7, Taylor Business Park
      Risley, Warrington
      WA3 6BL
      United Kingdom
    • Tel: +44 (0)161 667 2620
      Fax: +44 (0)161 667 2621
      24Hour Line: +44 (0)161 667 2620
      Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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